Shipping policy

Shipping Policy

At Peas & Giggles, we're dedicated to ensuring your order reaches you quickly and hassle-free! Here’s everything you need to know about our shipping process:

Processing Your Order

  • Once you place an order, we start preparing it right away! Orders are processed within 1-3 business days (Monday through Friday). If you order over the weekend or on a holiday, we’ll start processing it the next business day.
  • During busy seasons, processing may take a bit longer, but don’t worry – we’ll keep you updated if there are any delays.

 

Shipping Costs & Delivery Times

  • Shipping typically takes 2-3 business days. You’ll see the exact shipping cost at checkout, so there are no surprises.
  • We offer free standard shipping on orders over £50! Just one way we like to say thank you for shopping with us.

 

Tracking Your Order

  • As soon as your order ships, we’ll send you an email with a tracking link. It may take 1-2 business days for the tracking info to show up, so don’t worry if it doesn’t update immediately.
  • If you haven’t received your tracking email within 3 business days, feel free to reach out to us at info@peasandgiggles.com, and we’ll help you track it down.

 

Our Shipping Partners

  • We work with trusted carriers to ensure your package arrives safely. The shipping carrier will be based on your location and the option you choose at checkout.

 

Delivery Questions or Issues

  • If you run into any delivery issues or delays, don’t hesitate to contact us with your order number at info@peasandgiggles.com. We’re here to help make sure your package gets to you!
  • Incorrect Addresses:
    Please double-check your delivery details before placing your order. Once the order has shipped, we’re unable to change the delivery address.
  • Missed Delivery:
    If no one is available when your package is delivered, the carrier may leave a note and attempt delivery again or send it to a local collection point.

  

What If My Package is Damaged or Lost?

  • We pack every order with care, but if your package arrives damaged, please email us at info@peasandgiggles.com within 7 days of delivery, along with photos of the damage, and we’ll assist you in filing a claim with the carrier.
  • If your package seems lost, let us know and we’ll work with the carrier to help locate it.